One post tagged with "files"

A support agent attaches a PDF to a case. The case may stay open for months, while a download link should last only minutes. If the case stores that link, the attachment appears broken when it expires. If the case stores a raw storage key and treats it as permission, anyone who obtains the key may get more access than intended.

TeaQL's optional Blob Reference module gives the case a stable BlobRef. The file lives in object storage; the business record keeps only its reference. When someone is allowed to view the case, TeaQL prepares a complete temporary URL for that reader. The next view can receive a fresh URL without changing the case or uploading the file again.